Home/WhatsApp Inbox
Native — not a third-party integration

One WhatsApp inbox for your whole team

Clients message on WhatsApp. PropCRM turns it into a shared team inbox — assigned, tracked, templated, and tied to every lead record.

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go.propcrm.app/inbox
YK

Team Inbox

12 open
Search conversations
FM
Fatima Al Marri2m
What's the payment plan on the 2BR?
DAMAC · Safa Two
2
AR
Ahmed Rahman18m
Booking form received, thank you ✅
Emaar · Creek Harbour
SK
Sanjay Kapoor1h
📎 Passport copy.pdf
Sobha · Hartland II
LN
Layla Nasser3h
Can we view the show apartment Sat?
Property Finder lead
FM
Fatima Al Marri
online · +971 55 920 1174
Assigned to YK
Today
Hi, I'm interested in Safa Two. What 2BR options do you have?
11:02
Hi Fatima 👋 We have a 2BR on the 28th floor, Burj view — AED 3.2M. Here's the floor plan and price list.
11:05 ✓✓
Safa Two — 2BR Floorplan.pdf1.2 MB
What's the payment plan on the 2BR?
11:08
/payment-plan
FM
Fatima Al Marri
LEAD-2912
WarmDAMAC portal
Interested inSafa Two · 2BR
BudgetAED 3.0M – 3.4M
StageQualified
Assigned agentYousef K.
Response time3 min avg

Auto-assign inbound

New conversations route to the next available agent — no chat sits unanswered.

Templates & broadcasts

Approved WhatsApp templates for follow-up, plus broadcasts to a whole segment.

Full history on record

Every message stays attached to the lead — even when an agent leaves.

Shared, not personal

The conversation belongs to the brokerage

When chats live on an agent's personal phone, you lose the client the day they leave. PropCRM keeps every WhatsApp thread in a shared inbox — visible, assignable, and permanent.

  • Assign and reassign conversations between agents
  • Visibility controls by role — Admin, Manager, Agent
  • Send text, images, documents and video natively
QUICK TEMPLATES
/welcome
Hi {{name}}, thanks for your interest in {{project}}…
APPROVED
/payment-plan
Here is the {{unit}} payment plan: {{plan}}…
APPROVED
/viewing-confirm
Your viewing is confirmed for {{date}} at {{time}}…
APPROVED

Bring your WhatsApp into the team

Connect your WhatsApp Business number and have a shared inbox running this afternoon.

Get Started Book a Demo